Privacy Policy

Introduction

This Privacy Policy describes how FIRST BUZZ TECH PRIVATE LIMITED and its affiliates (collectively “FIRST BUZZ TECH PRIVATE LIMITED,” “we,” “our,” or “us”) collect, use, share, protect, or otherwise process your personal information when you access or use our website https://firstcollection.in (“Platform”), including our related mobile site and mobile application.

Please note:

  • You may be able to browse certain sections of the Platform without registering with us.

  • We do not offer any product or service under this Platform outside India.

  • Your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms of this Privacy Policy, our Terms of Use, and applicable service/product terms and conditions, and you agree to be governed by the laws of India, including those relating to data protection and privacy.

If you do not agree with this Privacy Policy, please do not use or access our Platform.

1. Collection of Personal Data

We collect your personal data when you:

  • Use our Platform or services.

  • Interact with us during the course of your relationship with us.

  • Provide information during registration, purchase, or communication.

Information we may collect includes (but is not limited to):

  • Name, date of birth, address, phone number, email ID.

  • Proof of identity or address (if required).

  • Payment details such as bank account, credit/debit card information, UPI, or other payment instrument details (with your consent).

  • Biometric information such as facial recognition or other physiological information (only if you opt for features requiring such data).

We may also track your preferences, behavior, and other information you choose to provide on our Platform.

2. Use of Personal Data

We use your personal data for:

  • Processing and fulfilling your orders.

  • Providing a smooth customer experience.

  • Resolving disputes and troubleshooting issues.

  • Informing you about offers, products, services, and updates.

  • Customizing your user experience.

  • Detecting and preventing fraud, errors, or illegal activities.

  • Conducting marketing research, analytics, and surveys.

  • Enforcing our Terms & Conditions.

You may opt-out of marketing communications by following the opt-out instructions provided in such communications.

3. Sharing of Personal Data

We may share your personal data with:

  • Internal teams, affiliates, and group companies to provide you with seamless access to services and products.

  • Sellers, business partners, and third-party service providers (logistics partners, payment gateways, reward programs) to fulfill your orders.

  • Government authorities or law enforcement agencies, if required by law, or in good faith belief that such disclosure is necessary for compliance with legal obligations, enforcement of Terms, protection against fraud, or protection of rights and safety.

We are not responsible for the privacy practices of third-party websites or services. We encourage you to read their privacy policies before sharing any information.

4. Security of Personal Data

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, loss, misuse, or disclosure.

However, transmission of data over the Internet is never fully secure. By using the Platform, you acknowledge the inherent risks of data transmission and agree that you are responsible for protecting your account credentials, including login details and passwords.

5. Data Retention and Deletion

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected or as required under applicable law.

At https://firstcollection.in, we follow the below data retention guidelines:

  • Active Accounts: Data is kept for the duration of your account activity.

  • Inactive Accounts: Data is retained for up to 1 year from the last activity, unless a longer period is legally required.

  • Legal/Tax Records: Certain information (e.g., invoices, transaction records) may be stored longer to comply with applicable laws.

After these periods, your data will be securely deleted or anonymized for research, analytics, or fraud prevention purposes.

You have the right to delete your account by visiting your profile/settings or by writing to us at the contact information below.

Note: Deletion requests may be delayed or refused if there are pending transactions, shipments, disputes, or legal obligations.

6. Your Rights

You have the right to:

  • Access, rectify, and update your personal data through functionalities available on the Platform.

  • Withdraw consent previously provided by writing to us at the contact details below (mention “Withdrawal of Consent for Processing Personal Data” in the subject line).

Please note that withdrawal of consent is not retrospective and may affect your ability to access certain services.

7. Consent

By visiting our Platform or providing your information, you consent to the collection, use, storage, and processing of your personal data as described in this Privacy Policy.

8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Please check this page periodically for updates. If significant changes are made, we will notify you in a manner as required under applicable law.

9. Grievance Officer

For any queries, concerns, or complaints regarding this Privacy Policy or the processing of your personal data, you may contact:

Grievance Officer: Gaurav (DIN)
Company Name: FIRST BUZZ TECH PRIVATE LIMITED
Address: UTC – Unit No. 626, Tower C, Sixth Floor, Plot No. B-35, Sector 132, Noida, Gautam Buddha Nagar, Uttar Pradesh – 201301, India
📞 Phone: +91 9899200825
✉️ Email: firstbuzz66@gmail.com / gaurav@firstcollection.in
🕘 Working Hours: Monday – Friday, 9:00 AM – 6:00 PM